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Last Updated: 25 September 2026
This Privacy Policy explains how SVAGA Global Private Limited, operating under the brand name Gulaabjamun ("Gulaabjamun", "we", "us", or "our"), collects, uses, stores, and protects personal information when you visit or use gulaabjamun.in (the "Website") or purchase products from us.
We respect your privacy and are committed to handling your personal information responsibly and transparently.
By using our Website, creating an account, or placing an order, you acknowledge the practices described in this Privacy Policy.
We collect only the information reasonably necessary to provide our website, process orders, provide customer support, and operate our business.
When you create an account, access certain product information, place an order, or contact us, we may collect:
We do not intentionally collect sensitive personal information unless it is necessary for a specific lawful purpose and provided by you.
Visitors may browse general portions of our Website without creating an account.
Certain features, including accessing detailed information for specific products and completing checkout, require you to create or use an account.
When you create an account, we may collect information such as your name, email address, phone number, and other information required to maintain your account.
You are responsible for keeping your account information accurate and for maintaining the confidentiality of your account credentials.
When you place an order, we collect information necessary to process and fulfil the order, which may include:
We use this information to process your order, arrange delivery, provide customer support, handle refunds and cancellations, and maintain appropriate business records.
Online payments on Gulaabjamun are processed through Razorpay.
We do not store complete debit card, credit card, UPI credentials, CVV numbers, or similar payment credentials on our own servers.
Payment information entered during checkout may be processed directly by Razorpay in accordance with its applicable privacy policy, security practices, and terms.
We may receive transaction-related information from our payment provider, such as payment status, transaction identifiers, payment amount, and related information necessary to confirm and reconcile your order.
Where Cash on Delivery is available, we may collect and use the information necessary to process and deliver the order.
We do not require additional sensitive information solely for COD verification unless necessary for a specific legitimate purpose.
We may use personal information for the following purposes:
We may use WhatsApp as a channel for customer support and, where applicable, promotional communications.
If you communicate with us through WhatsApp, information exchanged through that service may also be subject to WhatsApp's own terms and privacy practices.
You may request that we stop sending promotional communications to you through WhatsApp.
Transactional communications relating to an order, account, payment, delivery, refund, or other necessary service may still be sent where reasonably required to provide the service.
Our Website uses cookies and similar technologies.
In particular, we use cookies for authentication and session management.
These cookies help us:
Our Website may use secure authentication/session tokens stored through cookies.
We do not currently use third-party advertising cookies or analytics services such as Google Analytics or Meta Pixel.
You may configure your browser to restrict or disable cookies. However, disabling certain cookies may prevent account-related features, product-specific functionality, checkout, or other parts of the Website from working correctly.
We use certain third-party service providers to operate our Website and provide services to customers.
These may include:
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share personal information where reasonably necessary with:
Information may also be disclosed where necessary to:
Gulaabjamun sells intimacy-related and adult wellness products.
We understand that information relating to purchases of such products may be considered private or sensitive by customers.
We aim to handle order information responsibly and limit access to information to personnel and service providers who reasonably need it to perform their functions.
Where reasonably practicable, orders may be shipped using discreet packaging that does not unnecessarily disclose the nature of the products contained within the package.
However, certain information may need to appear on shipping documentation or be shared with logistics providers for lawful and operational reasons.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Depending on the nature of the information and service involved, these measures may include:
However, no internet-based system or method of electronic transmission can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Different categories of information may be retained for different periods.
For example, account information may be retained while your account remains active.
Order, invoice, transaction, tax, payment, and other business records may need to be retained for longer periods where required for:
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.
You may request deletion of your Gulaabjamun account and personal information by contacting us at:
For security purposes, we may need to verify your identity before processing a deletion request.
Upon successful verification, we will delete or anonymize eligible personal information, subject to applicable legal and operational requirements.
Please note that certain information may need to be retained even after an account deletion request, including order, invoice, payment, accounting, tax, fraud-prevention, and other records that we are legally required or legitimately permitted to retain.
Deleting your account may also result in the loss of access to account-specific features and historical account information.
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
To exercise an applicable privacy right, contact us at:
We may request reasonable information to verify your identity before acting on a request.
We may communicate with customers through WhatsApp for promotional purposes.
You may request to stop receiving promotional communications by contacting us at:
You may also communicate your preference through the relevant communication channel where available.
Please note that opting out of promotional communications does not necessarily prevent us from sending essential service-related communications concerning your account, orders, payments, deliveries, refunds, or other transactions.
Gulaabjamun is intended for adults and our services are not intended for persons under 21 years of age.
We do not knowingly seek to collect personal information from persons under 21.
If you believe that a person under 21 has provided personal information to us, please contact us at svagaglobal@gmail.com so that we can review and take appropriate action.
Our Website may contain links or integrations to third-party websites, applications, payment services, logistics providers, or other services.
We are not responsible for the privacy practices, content, security, or policies of third-party services that are not controlled by us.
We recommend reviewing the privacy policies of third-party services before providing information to them.
We may update this Privacy Policy from time to time to reflect changes in:
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
We encourage users to periodically review this page to remain informed about how we handle personal information.
If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
SVAGA Global Private Limited
Shop No. 206, 2nd Floor, Lotus Capital,
Ashok Stambh, Nashik, Maharashtra – 422001, India
Email: svagaglobal@gmail.com
Phone / WhatsApp: +91 8999809251
You may contact us regarding:
We will review and respond to legitimate requests in accordance with applicable law.
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, disputes relating to this Privacy Policy or the handling of personal information shall be subject to the jurisdiction of the competent courts in Nashik, Maharashtra, India.
For any questions regarding this Privacy Policy or the handling of your personal information:
SVAGA Global Private Limited
Shop No. 206, 2nd Floor, Lotus Capital,
Ashok Stambh, Nashik, Maharashtra – 422001, India
Email: svagaglobal@gmail.com
Phone / WhatsApp: +91 8999809251
Website: gulaabjamun.in
By using Gulaabjamun or placing an order through our website, you acknowledge that you have read and agreed to this Privacy Policy.